1. Home
  2. Privacy Policy

Privacy Policy Skybet — Personal Data Protection for Malaysian Players

At Skybet, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: 1 January 2026. This Policy supersedes all previous versions and takes effect immediately for all Skybet members.
Register Free Terms & Conditions
256-bit SSL
All data is encrypted
PDPA Compliance
Malaysia Act 2010
Your Full Rights
Access, correct & delete
No Data Selling
Your privacy is protected
256-bit SSL Secured
PDPA 2010 Compliance
No Data Selling
Data Subject Rights
24/7 BM Support

Skybet's Data Protection Commitment

Six core principles that guide how Skybet handles the personal information of every Malaysian member

World-Class Encryption

Every piece of information you send to Skybet — from login details to Touch 'n Go eWallet and DuitNow transaction records — is protected by 256-bit SSL encryption, the highest standard in the global digital finance industry.

Full PDPA 2010 Compliance

Skybet fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing personal data processing in Malaysia. Every aspect of our data handling has been designed with the PDPA's provisions in mind.

No Sale of Personal Data

Skybet has never sold, rented or transferred your personal information to third-party advertisers, and never will. Your data belongs to you — we use it solely for platform operations and legally required compliance purposes.

Full Data Subject Rights

You have the full right to access the personal data Skybet holds about you, request corrections to any inaccurate information, withdraw your consent to processing, and in certain circumstances, request the complete deletion of your data.

Minimal Data Collection

Skybet collects only the information genuinely required for platform operations and legal compliance. We do not request irrelevant data and continually review our data collection practices in line with the data minimisation principle.

Time-Limited Data Retention

Your personal data is retained only for as long as it is needed for the stated purposes or as required by Malaysian law. Once the retention period expires, data is securely deleted or anonymised in accordance with established procedures.

Contents

Key Summary: Skybet collects your personal data solely to operate the platform, process transactions, and comply with Malaysian law. We do not sell your data to any third party. You retain full rights over your data. All information is protected by 256-bit SSL encryption, and data storage complies with PDPA 2010.

1. Introduction & Scope of Skybet's Privacy Policy

This Privacy Policy explains how Skybet ("we", "Platform") collects, processes, stores, and protects your personal information when you use our services at skybet-app.net. This document is written in Bahasa Melayu and is specifically designed for members and prospective members in Malaysia.

By registering a Skybet account, making a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, placing bets on live sports matches, or using any of our Live Casino services, you agree to the collection and use of your personal information as described in this Privacy Policy.

This Policy applies to all users of the Skybet platform, including website visitors, prospective members browsing without registering, active registered members, and former members whose accounts have been closed. We recommend reading this document carefully and contacting the Skybet support team at support@skybet-app.net if any section is unclear.

2. Types of Personal Data Collected by Skybet

Skybet collects various categories of personal information depending on the nature of your interaction with our platform. Below is a detailed breakdown of the data we collect:

Data Category Example Information How It Is Collected
Personal Identity Full name, MyKad/passport number, date of birth, gender Registration Form
Contact Information Malaysian phone number, email address, residential address Registration Form
Financial Data Bank account number, account holder name, deposit/withdrawal transaction records Payment Process
Activity Data Betting history, games played, login timestamps, account balance Automatic
Technical Data IP address, browser type, operating system, device, general location Automatic
Communication Data Support chat logs, submitted emails, complaint records Your Interactions
KYC Verification Data MyKad/passport copy, verification selfie, bank statement KYC Process

We do not collect sensitive personal data such as health information, religious beliefs or political views unless voluntarily shared with Skybet's support team in the context of a specific assistance request.

3. How Your Personal Data Is Used

Skybet uses your personal data exclusively for legitimate and transparent purposes. We do not process your data for any purpose not listed below without prior notice to you:

  • Account Management: Creating, verifying, and managing your Skybet account, including the KYC process required under Malaysia's anti-money laundering laws.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and handling withdrawals to your Malaysian bank account.
  • Service Delivery: Enabling you to bet on Malaysia Super League and EPL football, BWF badminton, cricket, MPL Malaysia esports, and to access live casino baccarat and blackjack.
  • Security & Fraud Prevention: Identifying and preventing fraud, money laundering, bonus abuse and other unlawful activity on the Skybet platform.
  • Legal Compliance: To fulfil Skybet's obligations under applicable Malaysian law, including PDPA 2010, anti-money laundering legislation, and financial reporting requirements.
  • Customer Support: Handling and resolving enquiries, complaints and assistance requests submitted to the Skybet support team.
  • Platform Improvement: Analysing aggregate (not individual) usage patterns to improve platform features, user experience, and Skybet's product offerings.
  • Marketing Communications: Sending information about relevant Skybet promotions, bonuses, and offers — subject to your communication preferences and your right to opt out at any time.
  • Responsible Gambling: Monitoring betting patterns to identify signs of potential problem gambling and activating appropriate protection tools.
Marketing Communication Controls
You can opt out of marketing emails or SMS from Skybet at any time by clicking the "Unsubscribe" link in any of our marketing communications, or by contacting support@skybet-app.net.

4. Legal Basis for Data Processing

Under Malaysia's PDPA 2010, Skybet only processes your personal data where a valid legal basis exists to do so. The legal bases Skybet relies on are as follows:

  • Consent: For marketing communications and non-essential cookies, you provide explicit consent during registration and may withdraw it at any time.
  • Contract Performance: For all processing required to operate your Skybet account, handle financial transactions and deliver betting and casino services.
  • Legal Obligation: For KYC compliance, anti-money laundering reporting, and other legal obligations imposed on Skybet under Malaysian law.
  • Legitimate Interest: For fraud detection and prevention, platform security, and service improvement — subject to a legitimate interest balancing test where your interests do not override our legitimate business interests.

5. Sharing & Disclosure of Personal Data

Skybet does not sell, rent or share your personal data with third parties for their own marketing purposes. However, there are limited circumstances in which Skybet may need to share your data with authorised parties:

  • Payment Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and Malaysian banks via FPX receive only the minimum transaction information required to process your deposits and withdrawals. They are bound by their own privacy policies and data protection agreements with Skybet.
  • Game Providers: Live casino game providers offering baccarat, blackjack, and other games on the Skybet platform may receive minimal technical data for game optimisation purposes.
  • Legal Authorities: Skybet will disclose personal data to the police, courts, commissions, or other Malaysian government authorities when required by law or a valid court order.
  • Identity Verification Services: KYC service providers used by Skybet to verify new members' identities — all providers are bound by strict data processing agreements.
  • Business Transfers: In the event of a takeover, merger, or sale of Skybet's assets, members' personal data may be transferred to the successor entity — with prior notice given to members.

All third parties that receive personal data from Skybet are required to process such data in accordance with Malaysia's PDPA 2010 and Skybet's Privacy Policy. We are not liable for the actions of any third party that breaches their data protection agreement with Skybet.

6. Skybet Data Security Measures

Skybet invests significantly in data security infrastructure to protect every member's personal information from unauthorised access, loss, destruction, or accidental disclosure. Our key security measures include:

  • 256-bit SSL Encryption: All communication between your browser and Skybet's servers is encrypted using Transport Layer Security (TLS) — the same standard used by Malaysia's major banking institutions.
  • Two-Factor Authentication (2FA): Skybet offers and encourages 2FA activation for all accounts — an added layer of security that prevents unauthorised access even if your password is compromised.
  • Data-at-Rest Encryption: Personal data stored in Skybet's database is encrypted using AES-256 encryption — ensuring it remains unreadable even in the event of a physical security breach.
  • Internal Access Controls: Only Skybet staff with a legitimate need for their role are permitted to access members' personal data — with all access logged and regularly audited.
  • 24/7 Security Monitoring: An automated threat detection system monitors the Skybet platform around the clock to identify and respond to suspicious activity promptly.
  • Regular Penetration Testing: Skybet conducts independent security audits on a regular basis to identify and address vulnerabilities before they can be exploited.

Shared Responsibility: While Skybet takes every reasonable measure to protect your data, account security also depends on your own personal security practices. Always use a strong, unique password, never share your login credentials with anyone, and contact us immediately at support@skybet-app.net if you suspect any unauthorised activity on your account.

7. Personal Data Retention Period

Skybet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. Our retention policy is as follows:

  • Active Account Data: For as long as your Skybet account remains active or is necessary for the continued delivery of our services.
  • Financial Transaction Records: A minimum of seven years following a transaction, in line with Malaysia's tax and anti-money laundering legal requirements.
  • KYC Data: Five years after account closure or the end of the business relationship — in line with Malaysia's AMLA (Anti-Money Laundering Act) requirements.
  • Support Communication Logs: Three years from the date of interaction, for dispute resolution and service improvement purposes.
  • Technical Data & Logs: Up to 12 months for technical log data and usage analytics.
  • Marketing Data: Until you withdraw consent or request deletion — whichever comes first.

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any specific individual.

8. Your Rights Under Malaysia's PDPA 2010

As a data subject under Malaysia's PDPA 2010, you have the following rights, which you may exercise at any time by contacting Skybet:

Right of Access

Request a copy of all personal data Skybet holds about you — we will respond within 21 days.

Right to Rectification

Request that Skybet correct any inaccurate or incomplete personal data — updates are completed within 14 days.

Right to Erasure

Request deletion of your personal data when it is no longer required — subject to statutory retention obligations.

Right to Object

Object to the processing of your data for direct marketing purposes — requests will be actioned immediately, no questions asked.

Right to Withdraw Consent

Withdraw consent for processing at any time — this does not affect the lawfulness of any processing carried out prior to withdrawal.

Data Portability Rights

Request your data in a structured, machine-readable format — for transfer to another service provider of your choice.

To exercise any of the above rights, send a written request to support@skybet-app.net with a clear subject line (e.g., "Data Access Request" or "Data Deletion Request"). Please include your full name and Skybet account number for identity verification. Skybet will acknowledge receipt of your request within three business days and resolve it within the timeframe stipulated by the PDPA.

If you are not satisfied with how Skybet has handled your data rights request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

9. Cookies, Pixel Tags & Tracking Technologies

The Skybet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following types of cookies are used:

  • Essential Cookies: Required for core platform functions such as login sessions, bet slip, and security settings. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: We collect information on how you use the Skybet platform — such as your most frequently visited pages and any error messages encountered — to help us improve our services.
  • Functional Cookies: Remembering your preferences such as language, display settings, and login information to provide a more personalised experience during your Skybet session.
  • Analytics Cookies: Enables Skybet to understand aggregate usage patterns for platform improvement — this data is anonymised and not linked to any individual's identity.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features of the Skybet platform.

10. Protection of Children's Data

Skybet strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect, process, or store personal data from minors below the stipulated age limit.

Should we become aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. If you believe your child may have registered an account with Skybet, please contact us immediately at support@skybet-app.net.

Strict Age Verification
Every new Skybet member is required to verify their age through a KYC process involving a MyKad or passport check. This ensures our platform remains exclusively accessible to eligible adults.

11. Changes to the Privacy Policy

Skybet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons. We are committed to full transparency regarding any changes made:

  • For material changes to how we use your personal data, Skybet will send a notice to your registered email address or display a prominent in-platform notification at least 14 days before the changes take effect.
  • For minor changes such as language corrections, added clarifications, or updated contact information, changes may take effect without prior notice — the "Last Updated" date at the top of this document will reflect the date of the latest revision.
  • Your continued use of the Skybet platform after the effective date of any amendments constitutes your acceptance of the updated policy.
  • We recommend checking this page periodically to stay informed about how Skybet protects your personal information.

12. Contact Skybet's Data Protection Officer

Skybet has appointed a Data Protection Officer responsible for ensuring the platform's compliance with Malaysia's PDPA 2010 and this Privacy Policy. If you have any questions, concerns or requests relating to your personal data, you can reach us through the following channels:

  • Email: support@skybet-app.net (please state "Privacy Enquiry" in the email subject line)
  • Live Chat: Available 24 hours a day, 7 days a week through the Skybet platform
  • Response Time: We are committed to acknowledging all privacy enquiries within three business days

Effective date: 1 January 2026. Should any dispute arise that cannot be resolved directly with Skybet, you have the right to contact the Department of Personal Data Protection Malaysia for further assistance.

Skybet Privacy Commitment Summary

Skybet does not sell your personal data to anyone. All your information is protected by 256-bit SSL encryption and processed in accordance with Malaysia's PDPA 2010. You have the full right to access, correct, or request deletion of your data at any time.

For privacy-related enquiries, contact us at support@skybet-app.net. For information on our platform's legal compliance, visit the Terms & Conditions us.

Responsible Gaming — Skybet's Commitment

The long-term wellbeing of every one of our members is an unwavering commitment

Deposit & Loss Limits

Set your personal deposit and loss limits directly within your Skybet account settings — no need to contact the support team.

Session Time Limit

Set a maximum session duration for your play. Skybet will notify you when your set time is nearly up.

Self-Exclusion

Activate a self-exclusion immediately if gambling starts to have a negative impact — a straightforward process, no questions asked, no waiting period.

18 Years and Above

Age verification is mandatory for all new members. Skybet has a zero-tolerance policy for underage participation.

For more information, visit the Responsible Gaming us or contact us at support@skybet-app.net.

FAQs — Skybet Privacy Policy

Frequently asked questions about personal data protection on the Skybet platform

Skybet does not sell or share your personal information with third parties for their marketing purposes. However, limited and necessary data sharing is required for platform operations — for example, with payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) who require minimum transaction information to process your deposits and withdrawals. All such providers are bound by strict data protection agreements with Skybet. We also share data with Malaysian legal authorities where required by law or a valid court order. Full details of data sharing are set out in Section 5 of this Privacy Policy.

To request a copy of all personal data held by Skybet about you — a right guaranteed under Malaysia's PDPA 2010 — send an email to support@skybet-app.net with the subject line "Data Access Request". Please include your full name, Skybet account number, and MyKad or passport number for identity verification. Skybet will acknowledge receipt of your request within three business days and provide a copy of your data in a readable format within 21 days of receiving your completed request. The data will be sent to the email address registered to your Skybet account in a secure, encrypted format.

Data retention periods following account closure vary by data type. Financial transaction records are kept for a minimum of seven years in accordance with Malaysia's tax and anti-money laundering legal requirements — this is a statutory obligation that cannot be waived. KYC data (MyKad copies, identity verification) is retained for five years after account closure. Customer support communication logs are kept for three years. Marketing data is deleted immediately upon withdrawal of consent. Technical data such as access logs is deleted within 12 months. Once the retention period expires, data is securely deleted or anonymised in accordance with Skybet's data management procedures.

Yes, you can opt out of marketing communications from Skybet at any time, with no penalties. There are three ways to do so: first, click the "Unsubscribe" link at the bottom of any Skybet marketing email — your request will be processed automatically within 48 hours; second, log in to your Skybet account, go to Account Settings and uncheck the "Receive marketing communications" option; or third, send an email to support@skybet-app.net with the subject line "Stop Marketing Communications". Please note that opting out of marketing communications will not stop essential transactional emails such as deposit confirmations, withdrawal notices and account security alerts, which are necessary for the operation of your account.
View All FAQs

Join Skybet — A Platform That Puts Your Privacy First

Your data is safe with us. Register for free today, claim a welcome bonus of up to RM 1,500, and enjoy secure, fair, and transparent Sports Betting & Live Casino at Skybet.

Register Now — It's Free Log In
Bahasa Melayu